Training Programme on "Customer Relation Management" scheduled to be held on 17th - 19th December, 2018 - Nomination(s) PDNASS No. 13/34/2018-2019/PDNASS/2422 dated 29/11/2018

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tjm4)'1Glll~ ~<mf~ijllil~cfiwm~ PANDIT DEENDAYAL UPADHYAYA NATIONAL ACADEMY OF SOCIAL SECURITY cfitf<q I{) ~ f.tfu ~. S!:l+f ~ <.l"P 11 ( tj 31 1 {14, m<cf ~ EMPLOYEES' PROVIDENT FUNDS ORGANISATION (MINISTRY OF LABOUR & EMPLOYMENT, GOVT. OF INDIA) 31-30, ~~. '11'1cf,g;f), <,f ~ - 110058 30-31, Institutional Area, Janak Puri, New Delhi- 110058 ~/Phone:28526525, 28524248;t<R1/ Fax: 28525987 '.,)5$ I YEARS OF CEL£8AATING THE MAHATMA ( Email I d: natrss@epfindia.gov.in No. 13/ 34/2018-19/ PDNASS 2 L-/ '}.. '- Date: 2 9 NOV 2018 To The Zonal Addi. CPFCs/Addl. CPFC (ASD) RPFCs - I Zonal/Regional Offices (As per list of Participants) (Through Web - Circulation) Subject: Training Programme on "Customer Relation Management" scheduled to be held on 17t11 - 19th December 2018 - Nomination(s) - regarding. Sir, Pandit Deendayal Upadhyaya National Academy of Social Security (PDNASS) is conducting a three-day Training Programme on "Customer Relation Management" from 17th to 19th December 2018 at the address mentioned above. The objectives of the above Training Programme are as follows: ~ Understanding and identifying customer needs ~ Emotional profiling of the new age customer ~ Customer orientation in service delivery >- Managing customer expectations ~ Sensitization of CRM ~ Consumer Grievance Redressal Forum 2. The list of participants for the above-mentioned training programme is enclosed herewith. Due care has been taken while nominating officers for the above Training Programme. However, in case there is any misidentification in any officer's office, same may please be brought to the notice of undersigned by the concerned officer/office for rectification. 3. All the concerned OICs are, therefore, requested to relieve the concerned officers posted in their respective Zones/regional Officers/HO with the directions to report for the training programme at PDNASS on 17th December 2018 at 09:30 AM sharp. A copy of relieving order may also be sent to PDNASS through email. The Hostel accommodation will be made available to the trainee officers one day prior to one day after the Training Programme's schedule. In case of any difficulty to relieve the nominated officer, request for exemption may please be sent at least 05 days before training programme starts. Valediction Programme is likely to be over by 06:00 PM on 19th December 2018. The participants are therefore, advised to book their return journey tickets accordingly. (This issue with the approval of Director, PDNASS) Yours faithfully, ~~ ?- (M.K. Srivastava) Course Director/ RPFC-11 Phone:011-28526264 -2- TRAINING PROGRAMME CUSTOMER RELATION MANAGEMENT DATE 17-19 DECEMBER, 2018 PARTICIPATION LEVEL APFCs PARTICIPANTS: S. NO. NAME OF THE PARTICIPANTS DESIGNATION PLACE OF POSTING (SH./SMT./MS./DR.) HO/ZO/RO/DO 1. JOGENDER SINGH APFC BARIELLY 2. KISHANARAM APFC DO, BONGAIGAON (GUWAHATI) 3. KUMAR ABHISHEK APFC GWALIOR 4. LAUT SANGA APFC DARBHANGA (MUZAFFARPUR) 5. VEERESH RAMALINGAPPA KAMAT APFC HEAD OFFICE 6. VENKATESWARLU KALUVAI APFC HYDERABAD 7. SUDHA VANAMALI APFC RO CHENNAI-2 8. UPENDRA KUMAR APFC VAPI 9. UDAY GUPTA APFC MUZAFFARPUR 10. TEJ PRATAP SINGH YADAV APFC KANPUR 11. TARUNA MITHRA APFC DELHI (SOUTH) 12. SURJEET KUMAR APFC SILIGURI 13. SURENDER KUMAR APFC DO,JHUNJHUNU (JAIPUR) 14. SURAJ DATTATRAY PATIL APFC PUNE-2 15. SUMAN SAURAV APFC NAGERCOIL 16. AMIYA BHASKAR APFC K.R.PURAM 17. BIPIN BIHARI APFC RAIPUR 18. NEERAJ KUMAR PRASAD APFC RAJKOT 19. P RAMA SUBBAIAH APFC RAJAH MUN DRY 20. RAM ANAND APFC THANE-2 21. DILIP KUMAR K RATHOD APFC RO KANDIVALI-2 22. KAPIL KUMAR VERMA APFC UDAIPUR 23. PRAVEEN KUMAR APFC BHARUCH 24. PRAKASH NARA YAN SINGH APFC VISAKHAPATNAM 25. SURENDRA KUMAR APFC BHUBANESHWAR All the above-nominated officers are informed that there will be a compulsory Yoga session on 18th & 19th December, 2018 in the morning from 07:00 AM to 08:00 AM. Hence, they are advised to bring suitable attire (tracksuit, Kurta Pyjama etc.) for Yoga Session. (M.K. Srivastava) Course Director/ RPFC-11 Phone: 011-28526264