Z-17/12/9/SPARROW/20E.Ipt.1-(Part2) (E1144458) 05-08-2025
CIRCULAR
Subject:- Issuance of Consolidated Frequently Asked Questions (FAQ)
Document Regarding SPARROW Login Issues.
It has been observed that despite the issuance of multiple circulars addressing the
difficulties faced by users and field offices while logging into the SPARROW
portal/Creation of APARs, a significant number of queries and complaints continue
to be received on this matter.
In order to facilitate ease of access to relevant information and to provide a single
point of reference, all pertinent guidelines, troubleshooting steps, and information
from the previously issued circulars have been consolidated into a comprehensive
Frequently Asked Questions (FAQ) (Annexure-1).
This FAQ is designed to be user-friendly and will assist users and field offices in
quickly resolving common login-related issues without the need for repeated
assistance.
The consolidated FAQ document is attached herewith and is being circulated for
your information and necessary action. It is requested that all field offices and
users refer to this document before seeking further support to ensure efficient
resolution of issues.
For
any
further
assistance,
please
contact
the
helpdesk
at
help.sparrow@esic.nic.in through local Custodian/Creator/Verifier. .
Deputy Director (E.I)
Copy To,
1. PPS of DG/FC/CVO for information.
2. All Divisional Heads at Hqrs for kind information.
3.
Zonal
Insurance
Commissioners/Zonal
Medical
Commissioners
for
Z-17/12/9/SPARROW/20E.Ipt.1-Part(2)
I/2865859/2025
kind information.
4. Insurance Commissioner, NTA, New Delhi for information and necessary action.
5. All RDs/JD, I/cs of Regional Offices/Sub Regional Offices for information
and necessary action.
6. All the Medical Superintendents of ESIC Hospitals & ESIC Model
Hospitals/Dean of ESIC Medical/Dental Colleges/PGIMSR for information
and necessary action.
7. D(M)Delhi/D(M)Noida for information and necessary action.
8. Joint Director E-V Hqrs office for information and necessary action.
9. Medical DPC, Hqrs Office for information and necessary action.
10. Website Content Manager for uploading the same on website of ESIC.
11. Guard File/Spare Copy
Z-17/12/9/SPARROW/20E.Ipt.1-Part(2)
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ANNEXURE-1
FREQUENTLY ASKED QUESTIONS
REGARDING SPARROW Login Issues
No. Question
Possibilities
Action Required
1
Not able to login into
saccess.nic.in.
Check whether VPN is
provided
by
logging
into
e-forms
as
mentioned till step 7 in
Circular
dated
16.05.2025
(attached
herewith).
If VPN No is not provided
then,
apply
through
e
forms as mentioned in
Circular dated 16.05.2025
(attached).
Not able to log in into e-
forms
(https://eforms.nic.in)
Email ID inactive or
due to other reasons.
Contact to ICT Branch
Hqrs,
at
email-
request@esic.gov.in
for
email
updation
and
activation.
Further,
Fill
the
excel
sheet
(attached)
and
forward
it
to
help.sparrow@esic.nic.in
for VPN activation.
2
Icon
of
SPARROW_ESIC
is
not showing while log in
into saccess.nic.in.
VPN access has not
been provided to the
user.
Apply through e-forms for
SPARROW_ESIC access
as per the aforementioned
Circular.
3
Icon
of
SPARROW_ESIC
is
showing
and
the
following
message
appears while logging
through
SPARROW_ESIC Icon.
“USER
NOT
AUTHORISED
TO
ACCESS
THE
SERVICE”.
user not mapped in the
PIMS system.
Contact
the
regional
creator
to
map
the
officer/official’s
ID
into
PIMS.
Email ID or password
incorrect.
Verify the correctness and
activation status of the
email ID and password
entered and also ensure
that email ID is active.
Incorrect UID mapped
while creating the ID.
Forward a screenshot of
the
UID
(as
per
attachment)
along
with
Employee
ID
to
help.sparrow@esic.nic.in.
Z-17/12/9/SPARROW/20E.Ipt.1-Part(2)
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4
Emp Id not showing
while
creation
of
workflow.
The employee may be
shown as retired, or the
Employee ID may have
been incorrectly
entered in PIMS, or the
service column may
indicate a other than
ESIC.
Search by name first. If
issue persists, email the
details to
help.sparrow@esic.nic.in.
5
OTP
is
coming
on
different
numbers
instead of the number
in use.
Incorrect mobile
number in
PIMS/SPARROW/other
systems, change of
number, multiple
profiles/Employee IDs,
etc.
Follow
the
steps
mentioned
in
the
attachment to update or
correct
mobile
number
details.
6.
APAR not showing after
logging
into
SPARROW_ESIC.
Possible
creation/mapping of
duplicate IDs.
Email the issue along with
a screenshot and
Employee ID to
help.sparrow@esic.nic.in.
Note: Please clearly specify the issue in your email and include a screenshot of
the problem to facilitate a thorough examination.
Z-17/12/9/SPARROW/20E.Ipt.1-Part(2)
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