Insurance claims relating to Cyclone Remal and subsequent heavy rains/floods

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7/; · Jl•L \il(dltl itin ~Pl4t'1cfi ~- s11Rt~(o1 ,G~; .!!. INSURANCE REGULATORY AND Amrit Mahotsav ir.lai DEVELOPMENT AUTHORITY OF INDIA ~~.: ~~~~~~,3fR/~ftt'tl/88/06/2024 4 ~. 2024 Circular no: IRDAI/NL/CIR/MISC/88/06/2024 ~ CIRCULAR 4th June, 2024 ~ uftc.R ~ ~-3@R" ~ alm q,qPtti)' ~ ~~ alm q,qPt<n' ~ ~'3IT / ~~I-iii All CEOs / CMDs of all Insurance Companies, including Life and Stand-Alone Health Insurance Companies fctcfq: ~sf>qld~~~~~ ,~~~~IDft Re: Insurance claims relating to Cyclone Remal and subsequent heavy rains/ floods 'cl¢qlci~JfR~~~imT~/~~2024)ip"cWUf™'~~-qm;:m~, ~ ('tRT '3fR oQq~ll-!1) '3fR ~~l11~1 ~xii-ii cITTaw:fc:p j¢~H g'3-flil The Cyclone Remal and subsequent heavy rains/floods (May 2024) have caused widespread loss to human lives, property (homes and businesses) and infrastructure in various states. 2. ~ift ~ $q~tj'j cITT ~ M ~ i fcp- ~~~it ~afcf)1, mf.'1 ~Alll7"1ct'1° '3fR -31.:B~ct,\ ~ ciil®f-llcilcpa (dilJcfJ°lg) ~ ~, Cl(q)IB m:rr 311RPii1 ~ ~ ip- ~ ~ift ~tRY cm ~ t1 Ra <'ITT: All Insurance Companies are advised to mobilise all resources to ensure immediate service response including outsourced functions such as Surveyors, Loss Adjusters and Investigators. Specifically: cf)_ ~ cfJ't qf8Rt,ii1 cfJ't °GtfuafUT ~ ip-~ ~ ~ ~ ip- ~-q ~ ~ ip- ~ ~ qfuf ¢1%1{1 c:p) S-1-17..fla <'ITTI ~ ~ cfJ't ~ljfc@ $l ~ ci(¢1(1 ~ ~ ip- ~ ~ cITT cft "GlRT ~ I a. Nominate a Senior Executive to act as the Nodal Claims Officer overseeing the claims response. The Nodal Officer appointment should be communicated to the Chief Secretary concerned of the State immediately. {g°_ ~~-q~~~q@~cffl ~llxl..fl ~ •W-il~~ ~~~Bfl;!~ip" ~cfJ't~1 b. Districts reporting large numbers of claims may be overseen by a designated District Claims Service Head. TT. ~ 1 ~ WJ@ cf)l ~ mxuT 4ls=i1¢aT "q)j clcii~l~c ~ q¢1~1a QJ't "GlRt ~ e1irr .Ji I q ~ll ¢ ~ ml -q ift ~ ~ I WI Page 1 / 3 ~'f. 115/1, ~~ . iiliiifi(IG~€1, ~-500 032, 'lffia I Survey No.115/1 , Financial District, Nanakramguda, Hyderabad-500 032, India 6) : +91-40-20204000 mw : www.irdai.gov.in 6) : +91-40-20204000 Website: www.irdai.gov.in c. The contact particulars of the State / District heads should be published on the Insurer website and necessary publicity may be also given in the press. U. ~ift csfh-ll¢cif ~ltj~l'{"'i q)l"\TTR'0 /~ {-1$1llcil m~~ 24x7 ~c·<kll~-i ~ '-'fR \.lc.p I ~lci ~ -a-in ~ Tf'Q ~ ~ ~ ~ ~ ~ o414 ¢ Gil' IXC'¢ci I ~ W'l-f ~I ~ d. All Insurers should also activate, publish 24x7 helplines to respond / assist Claimants and launch extensive awareness campaign duly highlighting the measures taken. 6'. ~~ I oQcl{-lll.l1"$1~1f,:~1{ {-1$1llcil cpB~~ 8,@llci (Jfl"-i" dl¢1d'"t".) ~ ~ ~ f.'lirrtj--1 ~ ~ ~ ~ l.lfi&>xo1 '-'fR f.'l qc 1.:i cf5T WTT'll:f ~ tl "l.l"~ abrr~~~ \.lcl-lllll~a ?Jqf f.'lqc1r1 ~~-m~~«R"4"x~cTTc:IT~ ~ ~ "$1 ff! q, 1~~1 "$1 ~%I e. Special Claims Desks at District level with adequate delegated Claims Settlement Authorities are recommended to be set up for affected areas to facilitate speedy processing of claims and settlements including release of on-account interim payments to assist early reinstatement of property/ businesses. ~ - ~ ~ ~ q)! 0-flcl~llc.fjcil % fcp- ~ift ~ cf)1 ™afOT cic¢1ci M ~-a-in~ ~ I ci@llci ~cf)T fifclaxOI ~nu1ra~n~ M~I f. It needs to be ensured that all claims are surveyed immediately and claim payments / on account payments are disbursed at the earliest. £9. ~ ~ ~ ~ ~n:l ™&cf>T '-'fR ~ {-11-11 ll"'IG! ct>"'i cm a cc.p I c.1 ~ M ~ -a-in ~ '311cl~ll¢ "ITT, cTT~~~~£Ff ift~~ \JTT~%1 g. Adequate number of Surveyors and Loss Adjustors be immediately engaged and if needed, resources from neighbouring States may be also deployed. \if. csfl1-11¢cif ?Jqf "\.lR'l-f cpB '"3fR ~ift ~ ~-@ltjGJ ~ cf>R ~ ~ q1faajl~ cf>1 q:;11'cl1x ~ ~ ~ ift "ffi{cl" m "cl""ITT ~8~1f.'lc.p ~ cf)1 Jqll"'1i1 ~ ~ ~ Qlct11ffia ~I~~~~~~~~ fcp- ~ ~ ft'URUT ~ ~ "ffi{cl"~ (l'cp ~~ca ~'1ficf)T~fa<:n~1 h. Insurers shall encourage Policyholders to use electronic communication wherever possible for correspondence while initiating the claim and filing all the relevant documents. Efforts shall be made to ensure that digital processes are resorted to the extent possible for assessment of claims. ~- csfl1-Jl¢cifoIT~~ift \.lcl-ll~lci ~~~~~~ \.lci{.tj)c.p,!01 cf>T~m~&:m"GIT ~cpjl=ff;IT'3ITcf>T \.ll-Jlfula m~~ dllcl~llc.p ITT,~~ l.lfi&>xOI q)j~aff~cl'in ~ m '-'fR ¢ 1 xi Ix ~, ftRm cqfu, '3ffc=m f.'l q c H ~ M \JTT ~ 1 -erg / Page 2 / 3 i. Insurers are also expected to review and streamline processing of claims by ensuring only such documentation necessary to substantiate claim quantum, to ensure expeditious final settlement. ~- ~$Tm~¥.~$~~*. ~~«cblmfrtr-;:i-mtfR$cpRUT~~ -q5f WI<, m * cf> t3-i I~ cf,T ~ men i, ~ ~'tfRcf)" q)"l ~ ~ / ~ ~Hcf> IX trT ~ /"ITTxl" ~cf>l~lci qcTcP$ fclcH □I ~~~ii {Hcf>l.ft ~~~~~ ~~ ~zy)1R~~\i!T~i1 j. With regard to claims involving loss of life, where difficulty is experienced in obtaining a death certificate due to non-recovery of body etc. , if the details of the Insured matches with the details of the deceased published by State / Central Government or appropriate/ Govt. authorities., the claim may be considered without insisting for death certificate. 3. ~i.ft ~ J-l I cf> af '3IT (ffT'tfRUT, ~ ~ ~ '3ffiR ~ ~AI cf> af dil ~ "cf>1 ~ ~ \JlTciT i ~ ~ m'tfRUT ~ ~ ciflJ-J lcf>cif JIT "ITTxT {-11 l(i lffi cf> JfTUR 1R ~ ~ * ~~~ cf>1" iEbc:llci / ~ ~ ~ ~ ~ nl-catastrophe@irdai.gov.in 1R atfl ~ ~J-llcf>cifaIT &l"{f life@irdai.gov. in 1R ~~I All Insurers (General, Life and Standalone Health Insurers) are advised to submit information related to the Cyclone/flood claims to the IRDAI in the format attached on a weekly basis at nl-catastrophe@irdai.gov.in by General and Health Insurers and at life@irdai.gov.in by Life Insurers. ----- - .A • )1ALC1 ,,...--- ... ),\I\ - ..l '. - , 'y\\V It) l'\ \ I- \~ (~01ct)q ~ uf41Qlc1 / Randip Singh Jagpal) cf>l4cf>I~ f..l~~lc:f> (~-~/ED (Non-Life) ~ I Page 3 / 3