Amendment to Direction regarding submission of reports to the Authority.

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भारतीय दूरसंचार ͪ वǓनयामक Ĥाͬ धकरण Telecom Regulatory Authority of India [भारत सरकार / Government of India] Dated: 03.01.2025 DIRECTION Subject: Amendment to Direction issued vide F. No. RG-17/(3)/2022-QoS dated the 19th September 2024 regarding submission of reports to the Authority. F. No. RG-17/(3)/2022-QoS ---- Whereas the Telecom Regulatory Authority of India (hereinafter referred to as the “Authority”), established under sub-section (1) of section 3 of the Telecom Regulatory Authority of India Act, 1997 (24 of 1997) (hereinafter referred to as “TRAI Act”), has been entrusted with discharge of certain functions, inter alia, to regulate the telecommunication services; ensure compliance of terms and conditions of license; ensure technical compatibility and eƯective inter-connection between diƯerent service providers; lay-down the standards of quality of service to be provided by the service providers and ensure the quality of service and conduct the periodical survey of such services provided by the service providers so as to protect the interest of the consumers of telecommunication service; 2. And whereas the Authority, in exercise of the powers conferred upon it under section 36, read with sub-clauses (i) and (v) of clause (b) of sub-section (1) of section 11, of the TRAI Act, made the Standards of Quality of Service of Access (Wireline and Wireless) and Broadband (Wireline and Wireless) Service Regulations, 2024 (06 of 2024) dated the 2nd August 2024 (hereinafter referred to as ‘the regulations’), which have come into force with eƯect from 1st October 2024; 3. And whereas the Authority, vide its Direction issued vide F. No. RG-17/(3)/2022-QoS dated 19th September 2024, directed all service providers having (i) Unified Access Service License; (ii) Unified License with authorization for Access Service; (iii) Internet Service Authorization under any License; and (iv) Authorization under the Telecommunications Act, 2023 for providing Access or Broadband Services, to submit, - i. in respect of access service (wireless), the compliance report as per the format specified at Annexure-I to the Direction, within a period of fifteen (15) days from the end of respective quarter or month, as applicable, and the report of significant network outage as per the format specified at Annexure-II to the Direction, within 24 hours of the start of the outage; ii. in respect of access service (wireline), the compliance report as per the format specified at Annexure-III to the Direction, within a period of fifteen (15) days from the end of respective quarter; iii. in respect of broadband (wireline) service, the compliance report as per the format specified at Annexure-IV to the Direction, within a period of fifteen (15) days from the end of respective quarter,- and strictly follow the guidelines as specified at Annexure-V to the Direction while submitting the reports to the Authority; 4. And whereas after issuance of the Direction, referred to in the preceding para, service providers have requested the Authority to clarify the methodology for reporting the performance against the parameter “Percentile value of measured test samples for which download and upload speed is ≥ oƯered typical download and upload speed in tariƯ oƯerings”; RG-17/(3)/2022-QoS I/30221/2025 5. And whereas the Authority has duly considered the request, referred in the preceding para, and has decided to amend the Direction dated the 19th September 2024 and revise the formats contained in Annexure-I in respect of access service (wireless), Annexure-IV in respect of broadband (wireline) service, and Annexure-V in respect of guidelines attached with the said Direction to include a separate sheet namely ‘DU_Speed’ and guidelines for reporting the performance against the parameter “Percentile value of measured test samples for which download and upload speed is ≥ oƯered typical download and upload speed in tariƯ oƯerings”; 6. Now, therefore, the Authority, in exercise of the powers conferred upon it under Section 13, read with sub-clauses (i) and (v) of clause (b) of sub-section (1) of section 11, of the Telecom Regulatory Authority of India Act, 1997 (24 of 1997), and regulation 13 of the Standards of Quality of Service of Access (Wireline and Wireless) and Broadband (Wireline and Wireless) Service Regulations, 2024 (06 of 2024) dated 02nd August 2024, hereby directs that the Annexure-I, Annexure- IV and Annexure-V of the direction issued vide F. No. RG-17/(3)/2022-QoS dated 19th September 2024 shall be substituted by the Annexures-A, B and C attached with this Direction as detailed below:- i. for the Annexure-I, the Annexure-A shall be substituted, containing the format specified for access service (wireless), for submitting compliance report by the service provider, within a period of fifteen (15) days from the end of respective quarter or month, as applicable; ii. for the Annexure-IV, the Annexure-B shall be substituted, containing the format specified for broadband (wireline) service, for submitting compliance report by the service provider, within a period of fifteen (15) days from the end of respective quarter; iii. for the Annexure-V, the Annexure-C shall be substituted, containing the guidelines to be strictly followed by the service providers while submitting the reports to the Authority; 7. This direction shall come into force with immediate eƯect. Enclosures: As above Advisor (QoS-I) To All Service Providers having: i. Unified Access Service License; ii. Unified License with authorization for Access Service; iii. Internet Service Authorization under any License; and iv. Authorization under the Telecommunications Act, 2023 for providing Access or Broadband Service. वãड[ Ěेड सɅटर, टावर-एफ, नौरोजी नगर, नई Ǒदãलȣ-110029 World Trade Centre, Tower-F, Nauroji Nagar New Delhi – 110029 RG-17/(3)/2022-QoS I/30221/2025 Basic Details Annexure-A 1 Name of the Service Provider Name of the LSA Report for the Quarter/ Month ending Year 2 Technology Number of Base Stations Number of Cells 2G 3G 4G 5G Total 0 0 Performance Monitoring Report for Access service (wireless) Network Details at the end of reporting period Basic Details RG-17/(3)/2022-QoS I/30221/2025 PMR Annexure-A Availability of service wise geospatial coverage map on service provider’s website for percentage of working cells Cumulative downtime (Cells not available for service) Worst Affected Cells due to downtime Percentage of significant network outage (services not available in a district for more than 4 hours) reported to the Authority within 24 hrs of start of the outage Call Set-up Success Rate: Intra- Service provider (within service provider’s network) Call Set-up Success Rate: Inter- Service provider (incoming from other service providers’ network) SDCCH Congestion/ RRC Congestion Traffic Channel congestion i.e. TCH, RAB, E-RAB, EN-DC (E-UTRAN New Radio Dual Connectivity for NSA to access 4G and 5G both networks at same time) or DRB (Data Radio Bearer for SA) Congestion Point of Interconnection (POI) Congestion (90th percentile value) DCR Spatial Distribution Measure for Circuit Switched (2G/3G) network [CS_QSD (88, 88)] DCR Spatial Distribution Measure for Packet Switched (4G/5G and beyond) network [PS_QSD (92, 92)] Downlink Packet Drop Rate for Packet Switched Network (4G/5G and beyond) [DLPDR_QSD (88, 88)] Uplink Packet Drop Rate for Packet Switched Network (4G/5G and beyond) [ULPDR_QSD (88, 88)] Connectio ns with good voice quality Benchmark ≥ 99% ≤ 2% ≤ 2% 100% ≥ 98% ≥ 95% ≤1% ≤ 2% ≤ 0.5% ≤ 2% ≤ 2% ≤ 2% ≤ 2% ≥ 95% --- - - Details of exclusions, if any (Please mention date and time along with reason, the performance of which is excluded from overall performance) Report ID (TSP-LSA- Period) Network Availability Voice Connection Establishment (Accessibility) Voice Connection Maintenance (Retainability) RG-17/(3)/2022-QoS I/30221/2025 PMR Annexure-A Benchmark --- Details of exclusions, if any (Please mention date and time along with reason, the performance of which is excluded from overall performance) Report ID (TSP-LSA- Period) Backhaul network performance SMS delivery performance Latency (in 4G and 5G network) Packet Drop Rate (in 4G and 5G network) Percentile value of measured test samples for which download and upload speed is ≥ offered typical download and upload speed in tariff offerings Jitter (in 4G and 5G network) Maximum Bandwidth utilization between radio and core network during TCBH Messaging: Successful SMS delivery within service provider's network Billing and charging complain ts Resolution of billing/ charging complaints within four weeks Application of adjustment to customer’s account within one week from the date of resolution of billing and charging complaints or rectification of faults or rectification of significant network outage, as applicable Accessibility of call centre/ customer care Percentage of calls answered by the operators (voice to voice) within 90 seconds Termination/ closure of service within seven working days of receipt of customer’s request Refund of deposits within 45 days of closure of service or non- provisioning of service ≤ 75 msec ≤ 3% 80th percentile ≤ 50 msec ≤ 80% ≥ 95% ≤ 0.1% 100% 100% ≥ 95% ≥ 95% 100% 100% Refer Sheet 'DU_Speed' - - - - - - Customer Service Broadband Service RG-17/(3)/2022-QoS I/30221/2025 Supporting Info Annexure-A Total No. of established calls during TCBH of the reporting period Total No. of call attempts during TCBH of the reporting period Total No. of established calls during TCBH of the reporting period Total No. of call attempts during TCBH of the reporting period Pre-paid Post-paid Number of total billing and charging complaints reported Billing and charging complaints not found valid Number of billing or charging complaints NOT resolved within 4 weeks --- Billing and charging complaints Report ID (TSP-LSA- Period) Voice Connection Establishment (Accessibility) Intra service provider Inter-service provider Total number of working PoI TCBH of the network Number of cells for which geospatial coverage map is available on service provider’s website Number of Subscribers at the end of reporting period RG-17/(3)/2022-QoS I/30221/2025 Supporting Info Annexure-A --- Report ID (TSP-LSA- Period) Total number of call attempts on call centre / customer care Number of calls connected to call centre / customer care Number of subscribers requested to connect to the operator Number of calls answered by the operator within 90 seconds Total number of requests received for Termination / Closure of service Number of requests for Termination / Closure of service completed after 7 working days Number of closure of service which require refund Number of service provisioing request for which deposit taken but service could not be provisioned Number of deposits not refunded within 45 days Customer Service Performance of call centre / customer care Termination/ closure of service RG-17/(3)/2022-QoS I/30221/2025 Cell_Master Annexure-A SI. No. Cell Global Identity (CGI) Service Provider LSA Code State/ UT District City/ Town/ Village Pin Code Site (Location) ID Lat Long Base Station ID Type of site (Macro/ Micro/ IBS/ Small Cell/ Other) Technology (2G/ 3G/ 4G/ 5G) Mode (FDD/ TDD/ NA) Radiating frequency band (MHz) Types of Media Connectivity (Fiber/ Microwave/ Satellite/ Other) Whether Cell is a part of network slicing? (Yes/ No) Date of Commissioning of Base Station Date of De- commissioning of Base Station, if any RG-17/(3)/2022-QoS I/30221/2025 Downtime Annexure-A CGI Service Provider LSA Code 1-Oct-24 2-Oct-24 … … … 31-Dec-24 RG-17/(3)/2022-QoS I/30221/2025 CBBH Annexure-A CGI Service Provider LSA Code 1-Oct-24 2-Oct-24 … … … 31-Dec-24 RG-17/(3)/2022-QoS I/30221/2025 DCR_CS Annexure-A CGI Service Provider LSA Code 1-Oct-24 2-Oct-24 … … … 31-Dec-24 RG-17/(3)/2022-QoS I/30221/2025 DCR_PS Annexure-A CGI Service Provider LSA Code 1-Oct-24 2-Oct-24 … … … 31-Dec-24 RG-17/(3)/2022-QoS I/30221/2025 DL_PDR Annexure-A CGI Service Provider LSA Code 1-Oct-24 2-Oct-24 … … … 31-Dec-24 RG-17/(3)/2022-QoS I/30221/2025 UL_PDR Annexure-A CGI Service Provider LSA Code 1-Oct-24 2-Oct-24 … … … 31-Dec-24 RG-17/(3)/2022-QoS I/30221/2025 Call_Established Annexure-A CGI Service Provider LSA Code 1-Oct-24 2-Oct-24 … … … 31-Dec-24 RG-17/(3)/2022-QoS I/30221/2025 DU_Speed Annexure-A S No LSA Code Name of Tariff offerings Number of Active Subscribers as on last day of the reporting period If tariff offering is a part of Group for testing, then mention Group number (1, 2, 3...) for each such different group Offered typical download speed (In Mbps) 80th percentile value of download speed measured in test samples (In Mbps) Offered typical upload speed (In Mbps) 80th percentile value of upload speed measured in test samples (In Mbps) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 RG-17/(3)/2022-QoS I/30221/2025 Annexure-B Name of the Service Provider Category of License or Authorisation Report for the Quarter ending Year Postpaid Prepaid Postpaid Prepaid Benchmark - - - - ≥ 98% ≤ 50 msec ≤ 1% 90th percentile ≤ 80% ≤ 40ms - ≤ 5 ≥ 85% - ≥ 99% - Refer Sheet 'DU_Speed' - - - Refer Sheet 'DU_Speed' - - - Refer Sheet 'DU_Speed' - - - Refer Sheet 'DU_Speed' - - - Refer Sheet 'DU_Speed' - - - Refer Sheet 'DU_Speed' - - - Refer Sheet 'DU_Speed' - - - Refer Sheet 'DU_Speed' - - - Refer Sheet 'DU_Speed' - - - Refer Sheet 'DU_Speed' - - - Refer Sheet 'DU_Speed' - - - Refer Sheet 'DU_Speed' - - - Refer Sheet 'DU_Speed' - - - Refer Sheet 'DU_Speed' - - - Refer Sheet 'DU_Speed' - - - Refer Sheet 'DU_Speed' - - - Refer Sheet 'DU_Speed' - - - Refer Sheet 'DU_Speed' - - - Refer Sheet 'DU_Speed' - - - Refer Sheet 'DU_Speed' - - - Refer Sheet 'DU_Speed' - - - Refer Sheet 'DU_Speed' - - - Refer Sheet 'DU_Speed' - - Details of exclusions, if any (Please mention date and time along with reason, the performance of which is excluded from overall performance) Fault Repair Performance Monitoring Report for Broadband (Wireline) Service Percentile value of measured test samples for which download and upload speed is ≥ offered typical download and upload speed in tariff offerings Maximum Bandwidth utilization of any Customer serving node to ISP Gateway Node [Intra- network] or Internet Exchange Point Link(s) Broadband Service Performance No. of subscribers, to whom rent rebate/ validity extension provided Total no. of faults reported Fault incidences (No. of faults per 100 subscribers) Fault repair by next working day Fault repair within three working days Jitter Latency Packet Drop Rate No. of faults repaired after three working days Service area code Number of Subscribers at the end of reporting period Service Provisioning Total number of connections for which demand note paid by the customer Total number of connections provisioned after 7 working days of payment of demand note Provision of a service within 7 working days of payment of demand note by the customer RG-17/(3)/2022-QoS I/30221/2025 Annexure-B - - ≤ 0.1% - 100% 100% - - ≥ 95% - - ≥ 95% - - 100% - - - 100% - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Number of total billing and charging complaints reported Customer Service Number of billing or charging complaints NOT resolved within 4 weeks Resolution of billing/ charging complaints within four weeks Termination/ closure of service within seven working days of receipt of customer’s request Number of closure of service which require refund Number of service provisioing request for which deposit taken but service could not be provisioned Number of deposits not refunded within 45 days Refund of deposits within 45 days of closure of service or non-provisioning of service Number of calls answered by the operator within 90 seconds Percentage of calls answered by the operators (voice to voice) within 90 seconds Total number of requests received for Termination / Closure of service Number of requests for Termination / Closure of service completed after 7 working days Application of adjustment to customer’s account within one week from the date of resolution of billing and charging complaints or rectification of faults or rectification of significant network outage, as applicable Total number of call attempts on call centre / customer care Number of calls connected to call centre / customer care Accessibility of call centre/ customer care Number of subscribers requested to connect to the operator Billing and charging complaints Billing and charging complaints not found valid RG-17/(3)/2022-QoS I/30221/2025 DU_Speed Annexure-B S No Service Area code Name of Tariff offerings Number of Active Subscribers as on last day of the reporting period If tariff offering is a part of Group for testing, then mention Group number (1, 2, 3...) for each such different group Offered typical download speed (In Mbps) 90th percentile value of download speed measured in test samples (In Mbps) Offered typical upload speed (In Mbps) 90th percentile value of upload speed measured in test samples (In Mbps) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 RG-17/(3)/2022-QoS I/30221/2025 Annexure-C Guidelines to be followed while submitting the Compliance Reports for Access (wireless), Access (wireline) and Broadband (wireline) services and Significant network outage A. Mode of Submission of Reports: i. All reports are required to be submitted in online mode through the portal developed by TRAI in this regard by pushing the details through Application Programmable Interfaces (APIs). ii. Each service provider shall require to enable secure Application Programmable Interfaces (APIs) for submission of the reports. iii. However, till the APIs are developed and tested, reports may also be submitted by uploading of excel file on the portal. iv. Compliance report for Broadband (wireline) can be submitted either through API or through uploading of excel file on the portal. B. Common guideline for submission of compliance report for Access (wireless), Access (wireline) and Broadband (wireline) services and Significant network outage: i. LSA or Service area code, as given below, should be filled: S No LSA or Service area Name Code S No LSA or Service area Name Code 1 Andhra Pradesh AP 12 Madhya Pradesh MP 2 Assam AS 13 Maharashtra MH 3 Bihar BR 14 Mumbai MUM 4 Delhi DL 15 North East NE 5 Gujarat GJ 16 Odisha OR 6 Haryana HR 17 Punjab PB 7 Himachal Pradesh HP 18 Rajasthan RJ 8 Jammu And Kashmir JK 19 Tamil Nadu TN 9 Karnataka KT 20 Uttar Pradesh (East) UPE 10 Kerala KR 21 Uttar Pradesh (West) UPW 11 Kolkata KOL 22 West Bengal WB RG-17/(3)/2022-QoS I/30221/2025 ii. Correct State/ UT and District should be filled as mentioned on Local Government Directory (https://lgdirectory.gov.in/). Further, State/ UT code, as given below, should be filled: S No State/ UT Name State/ UT Code S No State/ UT Name State/ UT Code 1 Andaman And Nicobar Islands AN 19 Madhya Pradesh MP 2 Andhra Pradesh AP 20 Maharashtra MH 3 Arunachal Pradesh ARP 21 Manipur MN 4 Assam AS 22 Meghalaya MG 5 Bihar BR 23 Mizoram MZ 6 Chandigarh CHD 24 Nagaland NG 7 Chhattisgarh CG 25 Odisha OR 8 Delhi DL 26 Puducherry PD 9 Goa GO 27 Punjab PB 10 Gujarat GJ 28 Rajasthan RJ 11 Haryana HR 29 Sikkim SK 12 Himachal Pradesh HP 30 Tamil Nadu TN 13 Jammu And Kashmir JK 31 Telangana TL 14 Jharkhand JH 32 The Dadra And Nagar Haveli And Daman And Diu DN 15 Karnataka KT 33 Tripura TR 16 Kerala KR 34 Uttar Pradesh UP 17 Ladakh LD 35 Uttarakhand UK 18 Lakshadweep LK 36 West Bengal WB iii. All details in the prescribed format should be filled properly. No cell/ row/ column should be left blank. iv. Wherever benchmark against a QoS parameter is prescribed in terms of percentage (%), value for that QoS parameter is to be filled in decimal (upto two decimal places) without putting ‘%’ symbol. E.g. 90% is to be filled as ‘90.00’. v. For other benchmarks also, decimal (upto two decimal places) is to be filled. vi. Apart from QoS parameters specified in the regulations, supporting information has been sought as a part of the compliance report. This supporting information is required to compute the performance against the specified QoS parameter. Wherever the supporting information is provided, performance against the respective QoS parameter shall be calculated automatically (highlighted in yellow). However, the service provider may verify that the computed value is correct. RG-17/(3)/2022-QoS I/30221/2025 vii. In case, performance of some period, due to force majeure or otherwise, has been excluded from calculating the overall performance against a QoS parameter, then details of such exclusion including period of exclusion, reason for exclusion etc. is to be mentioned in the last row of the compliance report below the respective QoS parameter. C. Specific guideline for submission of compliance report of Access (wireless): i. All sheets of Annexure-A (i.e., Basic details, PMR, Supporting Info, Cell_Master, Downtime, CBBH, DCR_CS, DCR_PS, DL_PDR, UL_PDR, Call_established, DU_Speed), completely filled, are required to be submitted at once for a particular LSA. However, in case of submission of compliance report through APIs, sequence of submission of sheets will be intimated separately. Further, information of DCR_CS and DCR_PS sheets will be submitted in a single API. ii. Following values are allowed to be filled against the specified parameters: S. No. Particular Values allowed 1 Name of the Service Provider AIRTEL, BSNL, MTNL, RJIL, VIL 2 Cell Global Identity (CGI) CGI should be unique and not be repeated. Each different CGI should be filled in separate row. 3 Pin Code Correct PIN should be filled. It should be six digits numeric value. 4 City/town/Village Name should be mentioned in same manner for different cells under column ‘City/ town/ Village’ 5 Site (Location) ID Physical ID of the site, if any, else name of location may be filled. It should be mentioned in same manner for different cells. 6 Lat and Long It should be accurate to 5 decimal places. 7 Base Station ID Base Station ID of the respective CGI should be filled. 8 Type of site Macro/ Micro/ IBS/ Small Cell/ Other 9 Technology 2G, 3G, 4G, 5G 10 Mode FDD/ TDD/ NA (NA stands for ‘Not Applicable’) RG-17/(3)/2022-QoS I/30221/2025 11 Radiating frequency band (MHz) It should be number without mentioning MHz like 900, 1800, 2100 etc. 12 Types of Media Connectivity Fiber/ Microwave/ Satellite/ Other 13 Whether Cell is a part of network slicing? Yes/ No 14 Date of Commissioning of Base Station and Date of De- commissioning of Base Station, if any In DD-MMM-YY format like 01-JAN-24 15 TCBH and CBBH It should be starting time of the TCBH/ CBBH in 24 Hours format like busy hour of 1 to 2 pm should be written as 13:00. TCBH is as defined in the regulations, whereas CBBH should be one-hour period in a day during which the cell experiences the maximum traffic. iii. Details of all Base Stations/ cells of all technology working in the LSA should be provided. All Base Stations/ cells working for at least one day in the reporting period should be included. iv. In sheet ‘Downtime’, cell wise downtime of each day of the reporting period in decimal hours (upto two decimal places) is to be mentioned. Like 90 minutes downtime is to be reported as 1.50. v. In sheets ‘DCR_CS’, ‘DCR_PS’, ‘DL_PDR’ and ‘UL_PDR’, cell wise DCR and PDR of each day of the reporting period observed during CBBH is to be mentioned in decimal (upto two decimal places). Further CBBH of each cell of each day of the reporting period is to be mentioned in sheet ‘CBBH’ in 24 Hours format. vi. DCR and PDR values will be in % ranging from 0 to 100 (upto two decimal places). However, there is no need to place % sign against each DCR/ PDR value. vii. Apart from decimal DCR/ PDR value, only following applicable codes, as prescribed in the regulation, can be filled: DNE, NOP, NAV and NDM. No other value should be filled in DCR/ PDR cells. viii. In sheets ‘Call_established’, total number of calls successfully established in each cell during CBBH of each day of the reporting period is to be provided. ix. Performance against parameter ‘Percentile value of measured test samples for which download and upload speed is ≥ offered typical download and upload speed in tariff offerings’ is to be submitted as follows: RG-17/(3)/2022-QoS I/30221/2025 (a) In accordance with the sub-regulation (2) of regulation 6 of the regulations, every service provider shall, in all its tariff offerings for broadband (wireless) service, indicate the typical download and upload speed generally available to the consumers. (b) Actual tariff offering wise performance against the parameter is to be filled in separate sheet namely ‘DU_Speed’ and ‘Refer Sheet DU_Speed’ is to be mentioned below column ‘Percentile value of measured test samples for which download and upload speed is ≥ offered typical download and upload speed in tariff offerings’ in ‘PMR’ sheet. (c) The performance against the parameter can be measured by selecting top tariff offerings, based on number of subscribers, so that at least 75% of prepaid as well as postpaid subscribers are covered in these selected tariff offerings. (d) Testing is to be done for all the tariff offerings as selected above and following the measurement methodology as per para 4.4 of Schedule- I of the regulations. As per measurement methodology, test calls shall be made from at least 1067 distinct cell coverage areas in a service area having more than one lakh cells and 600 in case of service areas having less than 1 lakh cells, for each tariff offering. However, if some of the selected tariff offerings are having same offered typical download and upload speed, then such tariff offerings will be considered a part of a group for the purpose of measurement and reporting of performance against this parameter. (e) With reference to para 4.4.4 (vii) of measurement methodology, it is clarified that download speed observed for each test calls of a particular tariff offering or group of tariff offerings are to be arranged in descending order and 80th percentile value of the so arranged download speed will be the performance against the parameter for download speed for the respective tariff offering or group of tariff offerings. In order to meet the prescribed benchmark, at least 80% samples should have download speed more than the offered typical download speed. (f) Similarly, performance for upload speed will be calculated. (g) Performance of each tariff offering will be submitted in a separate sheet namely ‘DU_Speed’ in Annexure-A. Combined performance of the group of tariff offerings will be submitted against different tariff offerings of the group having same typical download and upload speed. (h) The value of offered typical download speed, measured download speed, offered typical upload speed and measured upload speed are to be reported in Mbps in ‘DU_Speed’ sheet under the column ‘Offered typical download speed (In Mbps)’, ‘80th percentile value of download speed measured in test samples (In Mbps)’, ‘Offered typical upload speed (In Mbps)’ and ‘80th percentile value of upload speed measured in test samples (In Mbps)’ respectively. (i) With respect to the provision of measurement methodology regarding distribution of test calls within TCBH, it is clarified that normally RG-17/(3)/2022-QoS I/30221/2025 networks have two TCBH- day TCBH and night TCBH. The testing is to be done in these two TCBHs to the maximum extent possible. (j) Same sample test calls may also be used for measurement of the performance against the parameters- Latency (in 4G and 5G network), Packet drop rate (in 4G and 5G network) and Jitter (in 4G and 5G network). D. Specific guideline for submission of Significant network outage report: i. Incidences of significant network outages (services not available in a district for more than 4 hours) are to be reported to the Authority in Annexure-II within 24 hours of their occurrence. ii. While submitting the report only Part-I of Annexure-II is to be submitted. iii. Action taken report including root cause of such significant network outage and corrective actions taken thereof are to be reported to the Authority in Annexure-II, within 72 hours of restoration of the services. Part-I of Annexure-II should be same as reported earlier and details of action taken are to be filled in Part-II. iv. All other guidelines as mentioned for Access (wireless) as applicable for this report are to be followed. E. Specific guideline for submission of compliance report of Access (wireline): i. Details of multiple LSAs can be submitted in single file. ii. Following values are allowed to be filled against the specified parameters: S. No. Particular Values allowed 1 Name of the Service Provider AIRTEL, APSFL, BSNL, MTNL, QTL, RJIL, TTML, TTSL, VIL, VMIPL iii. Service providers, who are providing both access (wireline) and broadband (wireline) service, are required to report the performance of ‘Customer Service’ related parameters in access (wireline) compliance report only. However, the report should include the performance of ‘Customer Service’ related parameters for both the services i.e., access (wireline) and broadband (wireline). F. Specific guideline for submission of compliance report of Broadband (wireline): i. All service providers having Cat-A license/ authorisation are required to submit single compliance report on ‘All India’ basis. Whereas service providers having Cat-B or Cat-C license/ authorisation are required to submit the compliance report on LSA basis. RG-17/(3)/2022-QoS I/30221/2025 ii. Details of ‘Category of License or Authorisation’ is to be filled in compliance report as Cat-A/ Cat-B/ Cat-C. iii. Details of multiple service areas can be submitted in single file. iv. Name of service provider should be filled uniformly for all compliance reports. However, unique code, if any allotted by the Authority, may be filled in the compliance report in place of name of the service provider. v. Performance against parameter ‘Percentile value of measured test samples for which download and upload speed is ≥ offered typical download and upload speed in tariff offerings’ is to be submitted as follows: (a) In accordance with the sub-regulation (2) of regulation 9 of the regulations, every service provider shall, in all its tariff offerings for broadband (wireline) service, indicate the typical download and upload speed generally available to the consumers. (b) Actual tariff offering wise performance against the parameter is to be filled in separate sheet namely ‘DU_Speed’ and ‘Refer Sheet DU_Speed’ is to be mentioned below column ‘Percentile value of measured test samples for which download and upload speed is ≥ offered typical download and upload speed in tariff offerings’ in ‘PMR_Broadband’ sheet. (c) The performance against the parameter can be measured by selecting top tariff offerings, based on number of subscribers, so that at least 75% of prepaid as well as postpaid subscribers are covered in these selected tariff offerings. (d) Testing is to be done for all the tariff offerings as selected above and following the measurement methodology as per para 6.2 of Schedule- I of the regulations. As per measurement methodology, the minimum number of subscribers to be selected from each tariff offering shall be at least 1067 for service areas having subscriber base of more than 1 lakh and 600 for subscriber base of less than one lakh for making test calls. However, if some of the selected tariff offerings are having same offered typical download and upload speed, then such tariff offerings will be considered a part of a group for the purpose of measurement and reporting of performance against this parameter. Further, selection of subscribers from different tariff offerings of a group shall be in proportion to the subscriber base of each tariff offering. (e) ISPs who are submitting the PMR on ‘All India’ basis can take into consideration the subscribers base of all India for deciding the number of subscribes to be tested for each tariff offering. (f) The performance against the parameter can be measured by initiating test calls from the selected subscribers’ location and following the measurement methodology as per para 6.2 of Schedule-I of the regulations. Test call can be initiated by the subscriber or the representative of the service provider. However, log of such test calls is to be maintained by the service provider. (g) With reference to para 6.2.4 (v) of measurement methodology, it is clarified that download speed observed for each test calls of a particular tariff offering or group of tariff offerings are to be arranged RG-17/(3)/2022-QoS I/30221/2025 in descending order and 90th percentile value of the so arranged download speed will be the performance against the parameter for download speed for the respective tariff offering or group of tariff offerings. In order to meet the prescribed benchmark, at least 90% samples should have download speed more than the offered typical download speed. (h) Similarly, performance for upload speed will be calculated. (i) Performance of each tariff offering will be submitted in a separate sheet namely ‘DU_Speed’ in Annexure-B. Combined performance of the group of tariff offerings will be submitted against different tariff offerings of the group having same typical download and upload speed. (j) The value of offered typical download speed, measured download speed, offered typical upload speed and measured upload speed are to be reported in Mbps in ‘DU_Speed’ sheet under the column ‘Offered typical download speed (In Mbps)’, ‘90th percentile value of download speed measured in test samples (In Mbps)’, ‘Offered typical upload speed (In Mbps)’ and ‘90th percentile value of upload speed measured in test samples (In Mbps)’ respectively. (k) With respect to the provision of measurement methodology regarding distribution of test calls within TCBH, it is clarified that normally networks have two TCBH- day TCBH and night TCBH. The testing is to be done in these two TCBHs to the maximum extent possible. (l) Same sample test calls may also be used for measurement of the performance against the parameters- Latency, Packet drop rate and Jitter. ***** RG-17/(3)/2022-QoS I/30221/2025